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Privacy Policy

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This Privacy Policy explains how SolarForYou collects, uses, shares, stores, and protects personal data when you use our website, quote forms, dashboard, services, or communicate with us.

In this Privacy Policy, “SolarForYou”, “we”, “us”, and “our” means [INSERT LEGAL COMPANY NAME], a company registered in [England and Wales / relevant jurisdiction] with company number [INSERT COMPANY NUMBER] and registered office at [INSERT REGISTERED OFFICE ADDRESS].

SolarForYou operates a solar quote comparison and lead-matching platform. We help homeowners, landlords, businesses, and other users compare estimated solar quotes and connect with relevant solar installers, renewable energy companies, surveyors, or service providers.

Please read this Privacy Policy carefully. By using SolarForYou, submitting a quote request, creating an account, or communicating with us, you acknowledge that you have had the opportunity to read and understand how we use your personal data.

This Privacy Policy should be read together with our Cookie Policy, Terms of Use, and any additional notices shown when you submit a form or use a specific service.

1. Definitions

Business Partner means any company, installer, contractor, lead buyer, solar provider, renewable energy provider, surveyor, finance provider, software provider, or other third party that works with SolarForYou.

Customer, User, or Quote Requester means an individual or business that uses SolarForYou to request solar quotes, compare estimated packages, or contact solar providers.

Installer Partner means a solar installer, renewable energy company, battery provider, EV charger provider, surveyor, or other provider that may offer quotes or services to users.

Personal Data means any information that can identify an individual directly or indirectly, such as name, address, email address, phone number, IP address, property information, or quote request details.

Quote Form means any online form, questionnaire, dashboard, calculator, enquiry form, or contact form on SolarForYou where you submit information to request quotes, compare packages, or receive information.

Services means the SolarForYou website, quote comparison platform, dashboard, forms, calculators, installer-matching service, communications, and related services.

Controller means the organisation that decides why and how personal data is processed.

Processor means an organisation that processes personal data on behalf of a Controller.

Data Protection Laws means applicable data protection and privacy laws, including the UK GDPR, Data Protection Act 2018, Privacy and Electronic Communications Regulations, and any other applicable laws.

2. Who we are

SolarForYou is a solar quote comparison and installer-matching platform.

For the purposes of Data Protection Laws, SolarForYou is generally the Controller of personal data collected through the website.

Where we pass your quote request to an Installer Partner or Business Partner, that partner may become an independent Controller of your personal data for their own use, including contacting you, preparing a quote, carrying out a survey, or providing services.

3. Our Services

SolarForYou helps users compare estimated solar packages and connect with relevant providers.

As a Customer, you may use SolarForYou to:

  • request solar panel quotes;
  • compare estimated solar system packages;
  • receive information about solar panels, battery storage, inverters, EV chargers, or related services;
  • connect with solar installers or renewable energy providers;
  • check potential savings, system size, installation options, or eligibility for grants or schemes;
  • access your quote dashboard.

As a Business Partner or Installer Partner, you may use SolarForYou to:

  • register your business;
  • receive customer enquiries;
  • provide quote information;
  • manage your profile, packages, service areas, pricing assumptions, and business details;
  • communicate with potential customers.

SolarForYou is not itself the installer unless clearly stated otherwise. Quotes shown on our platform may be estimates based on information provided by users and partners. Final pricing, surveys, installation, warranties, finance, and contractual terms are usually provided directly by Installer Partners or Business Partners.

4. What personal data we collect

We may collect personal data directly from you, automatically from your device, from Business Partners, or from third-party services.

4.1 Data you provide when contacting us

When you contact us by email, phone, website form, chat, social media, or other communication channels, we may collect:

  • name;
  • email address;
  • phone number;
  • message content;
  • communication history;
  • any files, screenshots, or details you choose to provide.

We use this information to respond to your enquiry, provide support, keep records, and improve our Services.

4.2 Data collected from Customers and Quote Requesters

When you request a quote, use our solar calculator, complete a questionnaire, or create a dashboard account, we may collect:

  • full name;
  • email address;
  • phone number;
  • postcode;
  • property address;
  • property type;
  • ownership status;
  • roof type;
  • roof direction and shading information;
  • estimated roof size;
  • electricity usage;
  • electricity bill amount;
  • meter type;
  • household or business energy requirements;
  • interest in battery storage, EV chargers, finance, or other add-ons;
  • preferred installation timeframe;
  • quote preferences;
  • installer contact preferences;
  • answers to our questionnaire;
  • IP address and form submission metadata;
  • any additional information you voluntarily provide.

We may also collect information needed to estimate system size, annual savings, return on investment, installation feasibility, or match you with suitable Installer Partners.

If you choose to provide information about grants, government schemes, benefits, household income, vulnerability, disability, or similar eligibility details, we will only use that information for the purpose of checking or assisting with eligibility where relevant. Please do not provide sensitive information unless it is requested and necessary for the specific service.

4.3 Data collected from Business Partners and Installer Partners

If you register as an Installer Partner, Business Partner, or affiliate, we may collect:

  • business name;
  • company registration number;
  • VAT number;
  • business address;
  • contact person name;
  • email address;
  • phone number;
  • website;
  • service areas;
  • accreditations and certifications;
  • insurance details;
  • licences, memberships, or quality standards;
  • pricing information;
  • package information;
  • availability;
  • payment and billing details;
  • lead preferences;
  • account login details;
  • profile information;
  • communications with us;
  • customer feedback and reviews.

We use this information to create and manage your account, assess your suitability, display relevant business information, match you with customers, process payments, manage leads, prevent fraud, and operate our Services.

4.4 Technical, analytics, and website data

When you visit or use SolarForYou, we may automatically collect:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • pages visited;
  • time spent on pages;
  • referring website;
  • approximate location;
  • click and form interaction data;
  • cookie identifiers;
  • advertising identifiers;
  • log files;
  • error logs;
  • session data;
  • analytics data.

We may collect this using cookies, pixels, tags, server logs, analytics tools, advertising tools, and similar technologies.

4.5 Marketing data

If you subscribe to updates, request information, interact with our ads, or use our Services, we may collect:

  • marketing preferences;
  • consent records;
  • email engagement;
  • SMS engagement;
  • ad interaction data;
  • campaign source;
  • referral source;
  • unsubscribe records.

You can opt out of marketing communications at any time.

5. How we use your personal data

We use personal data for the purposes below.

5.1 To provide our quote comparison and matching service.

We use your data to:

  • process your quote request;
  • estimate solar system size;
  • generate or display indicative solar packages;
  • match you with relevant Installer Partners;
  • send your enquiry to selected providers;
  • help providers contact you about your request;
  • create and manage your dashboard;
  • show estimated savings, costs, payback periods, or available packages;
  • improve quote relevance.

Where we share your details with Installer Partners, they may contact you by phone, email, SMS, WhatsApp, or other communication channels to discuss your request, arrange a survey, provide a quote, or answer your questions.

5.2 To verify, qualify, and follow up on enquiries

We may contact you to:

  • verify your phone number or email address;
  • confirm your property details;
  • clarify your solar requirements;
  • check whether your enquiry is genuine;
  • improve the quality of quote matching;
  • ask about your experience;
  • help resolve issues with Installer Partners.

We may record or store communications for quality control, training, dispute resolution, and record-keeping where permitted by law.

5.3 To provide services to Business Partners.

We use Business Partner and Installer Partner data to:

  • create and manage accounts;
  • verify business details;
  • assess suitability for the platform;
  • match partners with relevant customers;
  • manage lead delivery;
  • process payments or invoices;
  • provide support;
  • monitor performance;
  • display listings, profiles, accreditations, service areas, and reviews;
  • prevent misuse of the platform.

5.4 To improve SolarForYou.

We may use data to:

  • improve our website and dashboard;
  • improve matching logic;
  • understand user behaviour;
  • test new features;
  • fix bugs;
  • analyse quote conversion;
  • improve form completion rates;
  • improve installer quality;
  • monitor service performance.

Where possible, we use aggregated or anonymised data for analytics and business reporting.

5.5 To send service communications

We may send you non-marketing service messages, such as:

  • confirmation of your quote request;
  • dashboard access links;
  • quote updates;
  • installer contact updates;
  • appointment reminders;
  • changes to our Services;
  • important legal or security notices.

These messages are necessary for providing the Services and are not marketing messages.

5.6 To send marketing communications

Where permitted by law, we may send you information about:

  • solar panels;
  • battery storage;
  • EV chargers;
  • energy-saving products;
  • renewable energy services;
  • relevant offers;
  • SolarForYou updates;
  • similar services you may be interested in.

We may rely on your consent, or where legally permitted, legitimate interests and soft opt-in rules for similar products or services.

You can unsubscribe at any time by using the unsubscribe link in our emails, replying STOP to SMS where available, or contacting us.

We will not send you unrelated marketing from third parties unless you have consented or the law allows it.

5.7 Advertising, custom audiences, and remarketing

We may use platforms such as Google, Meta, LinkedIn, TikTok, or other advertising networks to:

  • show SolarForYou ads;
  • measure ad performance;
  • retarget website visitors;
  • create custom audiences;
  • create similar or lookalike audiences;
  • understand campaign effectiveness.

Where required, we will ask for your consent before using non-essential advertising cookies or similar technologies.

You can manage cookies through our cookie banner, browser settings, or platform privacy settings.

5.8 Automated matching and profiling

We may use automated systems to match your quote request with suitable Installer Partners based on factors such as:

  • postcode;
  • service area;
  • property type;
  • system size;
  • roof information;
  • energy usage;
  • customer preferences;
  • partner availability;
  • partner suitability;
  • budget or package type.

This helps us provide relevant results and reduce unsuitable enquiries.

We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on you. You can contact us if you want to ask for human review, object to profiling, or understand how your request was matched.

5.9 Legal, security, and fraud prevention

We may use your data to:

  • comply with legal obligations;
  • prevent fraud;
  • protect our website and systems;
  • enforce our terms;
  • resolve disputes;
  • respond to legal claims;
  • comply with requests from courts, regulators, law enforcement, or public authorities;
  • keep proper business records.

6. Lawful bases for processing

Under UK data protection law, we must have a lawful basis for processing personal data.

Depending on the activity, we may rely on one or more of the following lawful bases:

7. Who we share your personal data with

We may share your personal data with the following categories of recipients.

7.1 Installer Partners and Business Partners

When you submit a quote request, we may share your details with selected Installer Partners or Business Partners so they can contact you and provide information, quotes, surveys, or services.

The information shared may include:

  • name;
  • email address;
  • phone number;
  • postcode or address;
  • property details;
  • energy usage information;
  • quote preferences;
  • questionnaire answers;
  • any relevant information needed to provide a quote.

Once an Installer Partner receives your data, they may act as an independent Controller. You should review their privacy policy to understand how they use your data.

7.2 Service providers

We may share data with service providers who help us operate SolarForYou, including:

  • hosting providers;
  • database providers;
  • cloud storage providers;
  • analytics providers;
  • CRM providers;
  • email and SMS providers;
  • payment processors;
  • call tracking or call centre providers;
  • customer support tools;
  • security and fraud prevention tools;
  • advertising and marketing platforms;
  • form, survey, and dashboard software providers;
  • professional IT support providers.

Where these providers process data on our behalf, we use appropriate contracts and safeguards.

7.3 Advertising and analytics platforms

We may share limited data with advertising and analytics platforms to measure performance, improve campaigns, and show relevant ads. This may include cookie IDs, hashed contact details, device identifiers, page visits, or event data.

7.4 Professional advisers

We may share personal data with accountants, lawyers, insurers, consultants, auditors, or other professional advisers where necessary for business, legal, insurance, tax, or compliance purposes.

7.5 Authorities, regulators, and courts

We may disclose data where required by law, court order, regulator request, law enforcement request, or to establish, exercise, or defend legal claims.

7.6 Business transfers

If SolarForYou or its assets are sold, merged, reorganised, or transferred, personal data may be shared with the buyer, investor, merged entity, or professional advisers involved in the transaction.

8. International transfers

We may store or process personal data in the United Kingdom, European Economic Area, India, the United States, or other countries where our service providers operate.

Where personal data is transferred outside the UK or EEA, we will take steps required by Data Protection Laws, such as using adequacy decisions, standard contractual clauses, UK international data transfer agreements, transfer risk assessments, or other appropriate safeguards.

9. How long we keep your data

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Our usual retention periods are:

  • quote requests: up to 3 years after your last interaction;
  • qualified customer enquiries shared with partners: up to 3 years where needed for contractual, legal, or dispute purposes;
  • Business Partner account data: while the account is active and for up to 3 years after closure;
  • billing and transaction records: normally up to 3 years or longer where required by law;
  • marketing records: until you unsubscribe or object, plus a suppression record to ensure we respect your opt-out;
  • analytics and cookie data: according to the lifespan of the relevant cookie or analytics tool;
  • legal and dispute records: as long as necessary to protect our rights or comply with legal obligations.

When we no longer need personal data, we will delete, anonymise, or securely archive it.

10. Security

We use reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, and destruction.

These measures may include:

  • access controls;
  • password protection;
  • encryption where appropriate;
  • secure hosting;
  • database security;
  • staff and contractor access restrictions;
  • backups;
  • monitoring and logging;
  • security updates;
  • data processing agreements with service providers.

No website, platform, or internet transmission is completely secure. If you believe your data has been compromised, please contact us immediately.

If we become aware of a personal data breach that requires notification, we will notify affected individuals and/or the relevant authority where required by law.

11. Cookies and similar technologies

SolarForYou uses cookies and similar technologies to operate the website, remember preferences, analyse traffic, improve services, and support advertising.

Cookies may include:

  • essential cookies needed for the website to work;
  • preference cookies;
  • analytics cookies;
  • performance cookies;
  • advertising and remarketing cookies;
  • security cookies.

Where required, we will ask for your consent before setting non-essential cookies.

You can manage cookies through our cookie banner, browser settings, or device settings. Blocking some cookies may affect how the website or dashboard works.

For more details, please see our Cookie Policy.

We may share your personal data with the following categories of recipients.

12. Your privacy rights

Depending on your location and applicable law, you may have the following rights:

Right of access

You can ask us for a copy of the personal data we hold about you.

Right to rectification

You can ask us to correct inaccurate or incomplete personal data.

Right to erasure

You can ask us to delete your personal data in certain circumstances.

Right to restrict processing

You can ask us to restrict how we use your data in certain circumstances.

Right to object

You can object to processing based on legitimate interests, including direct marketing and certain profiling activities.

Right to data portability

You can ask us to provide certain data in a structured, commonly used, machine-readable format.

Right to withdraw consent

Where we rely on consent, you can withdraw it at any time.

Rights related to automated decision-making and profiling

You can ask us about automated processing, request human review, or object where applicable.

Right to complain

You can complain to the UK Information Commissioner’s Office or another relevant data protection authority. We would appreciate the opportunity to deal with your concern first, so please contact us before making a complaint.

13. Marketing preferences

You can opt out of marketing at any time by:

  • clicking the unsubscribe link in our emails;
  • replying STOP to SMS messages where available;
  • changing your cookie settings;
  • contacting us directly.

Even if you opt out of marketing, we may still send service messages related to your quote request, account, legal notices, or security.

14. Children’s privacy

SolarForYou is not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to delete it.

15. Third-party websites

Our website may contain links to third-party websites, including Installer Partner websites, finance providers, government information pages, or external resources.

We are not responsible for the privacy practices, content, or security of third-party websites. You should read their privacy policies before providing personal data to them.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, technology, or business operations.

The updated version will be posted on our website with a new “Last updated” date. Where required by law, we may notify you of significant changes.

17. Contact us

If you have any questions about this Privacy Policy, how we use your personal data, or how to exercise your rights, please contact us:

SolarForYou

Email:support@solarforyou.co.uk
Phone: +44 7700 160203

Please include enough information for us to identify you and respond to your request.

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